Privacy Policy

360 Energy Services

360 Energy Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We act as an energy broker providing services to businesses, including business energy quotes, meter services, contract renewals, rate negotiations, change of tenancy and takeovers, multi-site and landlord metering, disconnections, and energy debt support.

1. Who We Are

360 Energy Services is a business energy brokerage. We act as an intermediary between businesses and energy suppliers to help source, manage, and support energy-related services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided at the end of this policy.

2. Information We Collect

We may collect and process the following types of personal and business information:

a) Information You Provide to Us

Business name and address
Contact name, job title, and company details
Email address and telephone number
Meter Point Administration Number (MPAN) or Meter Point Reference Number (MPRN)
Energy usage information
Current supplier and contract details
Information relating to change of tenancy, takeovers, or meter installations
Information related to energy debt or disconnection support

b) Information We Collect Automatically

IP address
Browser type and version
Pages visited on our website
Date, time, and duration of visits

This information is collected using cookies and similar technologies (see Section 8).

3. How We Use Your Information

We use your information to:

Provide business energy quotes and recommendations
Arrange new or upgraded meters
Manage contract renewals and rate negotiations
Process change of tenancy and takeover requests
Support multi-site and landlord metering arrangements
Assist with disconnections and energy debt support
Communicate with you about your enquiry or services
Comply with legal and regulatory obligations
Improve our website and services

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – where you have provided clear permission
Contract – where processing is necessary to provide our services
Legal obligation – where required by law
Legitimate interests – to operate and improve our business, provided your rights are not overridden

5. Sharing Your Information

We may share your information with:

Energy suppliers and network operators
Meter operators and industry partners
Credit reference or debt support agencies (where applicable)
Professional advisers or regulatory bodies
IT and system service providers

We only share information where necessary and ensure appropriate safeguards are in place.

We do not sell your personal data to third parties.

6. Data Retention

We will retain your personal data only for as long as necessary to:

Provide our services
Meet legal, accounting, or regulatory requirements
Resolve disputes or enforce agreements

When data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.

8. Cookies

Our website may use cookies to:

Ensure the website functions correctly
Analyse website traffic and performance
Improve user experience

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

9. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

360 Energy Services
Email: info@360energyservices.co.uk
Phone: 0330 0437360